1. Which industry are you representing?

2. Which services were you requiring from SADPMR?

Comments

3. My customer service representative was polite and patient

4. How would you rate the quality of service rendered by SADPMR? Please rate the quality of service offered by SADPMR to its clients

Please rate the quality of service in terms of reliability and consistency

Is the cost/fee of SADPMR services affordable?

1. SADPMR officials/staff treat you with respect^*

2. SADPMR staff members provide high quality service^*

3. SADPMR staff members are courteous^*

4. SADPMR officials/staff are transparent and accountable^*

5. Employees at SADPMR are well trained in their roles/ are knowledgeable about what they do^*

Comments

1. SADPMR officials/ staff are knowledgeable in their line of duty

2. SADPMR official/staff are proficient in diamond and precious metals issues

3. SADPMR officials/staff uphold integrity and ethical conduct

4. SADPMR officials/staff deal with problems/queries effectively

5. SADPMR officials/staff upholds firmness and fairness in rendering services^*

1. Ease to access SADPMR through the phone^*

2. Ease to access SADPMR through email^*

3. Ease to access SADPMR offices^*

4. Ease to access services from SADPMR^*

5. Ease to access diamond tenders^*

6. Ease to import and export of diamonds^*

7. Ease to access Government Diamond valuation services^*

8. Ease to Access SADPMR registers (Diamond and Precious Metals)^*

9. Ease to access information from SADPMR^*

10. Ease for SADPMR to provide relationship support to industry^*

Comments

7. On the scale of 1 to 5 where 1 is “not effective at all and 5 is “Very Effective” how would you rate Relationship between SADPMR and its stakeholder?^*

Comments

On the scale of 1 to 5 where 1 is “not effective at all and 5 is “Very Effective” how would you rate enquiries handling by SADPMR? Was your enquiry handled well by SADPMR?

Was your enquiry resolved by SADPMR

Comments